Bad quality of service at Rayani Air, Malaysia newest air carrier and the country’s first ‘sharia’ compatible carrier in the country, does not augur well of its future. the carrier took off only last December but is already facing troubles due to poor performance including delays.
Malaysia Transport Ministry indicated this week to call up the management of Rayani Air for clarification on complaints from passengers about dissatisfactory service, said its secretary-general Saripuddin Kasim.
He said the ministry was not happy that Rayani Air failed to improve the quality of service despite being issued a first warning last month and that it would not hesitate to issue a second warning if more concrete and comprehensive actions are not taken regarding the matter.
“Maybe what is happening in Rayani Air is unintentional, because they also have to give priority to safety.
“However, as the ministry responsible to supervise airlines, we want them to provide services to the minimum standards set,” he told reporters after launching Malindo Air’s Safety Week Campaign in conjunction with the airline’s third annniversary at the KL Interntaional Airport here yesterday. He was asked what action the ministry was taking following the complaints by its customers.
On Monday, Transport Minister Datuk Seri Liow Tiong Lai was reported to have said that Rayani Air faces suspension if it failed to comply with guidelines set by the ministry and the Department of Civil Aviation (DCA).
In the performance index, one of the requirements is that the airlines must meet 80% punctuality for arrivals. Rayani Air is ready to meet higher authorities in the aviation sector to discuss and rectify its technical problems, especially flight delays and cancellations, indicated Anisah Azharuddin, General Manager Public Relations for Rayani Air to newspapers. The airline is now dealing with the matter positively and was eager to improve operations and services.