Cebu Pacific Waives Fees for Changes in Booking

Cebu Pacific is making a friendly gesture towards its passengers by cancelling rebooking fees. The carrier also announced to open its first international route out of Zamboanga to Sandakan in Malaysia.

Cebu Pacific, Philippines largest airline, officially announced on August 18 that it will from now start to waive fees for rebooking and changes in flight details as long as these are made within 24 hours of the original booking.

Passengers previously paid P1,500 (US$30) for rebooking on domestic flights, P2,300 (US$46) for short-haul flights and P2,500 (US$50) for long-haul flights. The changes took effect on Aug. 1, Cebu Pacific said in a statement.

Penalties for booking amendments that will require changes to the flight sequence were also waived, the airline said.

 While booking correction fees were waived, the customer will however need to shoulder the fare difference, it said.

“Rebooking and cancellation fees have been a key concern for passengers, especially those who have been able to avail of low fares. This will benefit them as it truly makes flying with Cebu Pacific more affordable,” said Cebu Pacific vice president for corporate affairs JR Mantaring.

In another development, the carrier announced the opening of four new routes aimed at improving accessibility for travellers outside Metro Manila. The airline will begin operations of a three weekly route Kalibo-Clark on October 30, 2017.

The carrier’s subsidiary, Cebgo, will boost its presence in Northern Mindanao, flying from October 30 from Cagayan de Oro (Laguindingan) Airport to Boracay (Caticlan) and to Dumaguete three times a week. Cebgo will also operate its first international route out of Zamboanga with four weekly flights (Tuesdays, Thursdays, Saturdays, and Sundays) to Sandakan, Malaysia starting October 29, 2017. Cebgo is currently the only Philippine carrier with a direct service linking the Philippines to Sandakan.

“Cebu Pacific is very pleased to continue being a travel enabler to everyJuan as we further establish seamless connections not only within the archipelago, but to the rest of Southeast Asia. Sandakan has had centuries of trade and cultural linkage with the southern Philippines, and we are especially proud to put in place infrastructure to further enhance these ties. Now, the previous 14-hour travel by sea is cut down to just a 40-minute airplane ride,” said Alexander Lao, President and CEO of Cebgo.

The new Sandakan route under the Cebu Pacific network supports the drive for seamless logistics connectivity within the Brunei-Indonesia-Malaysia-Philippines East Asia Growth Area (BIMP-EAGA). Trade and Investment Assistant Secretary Art Boncato, Jr., Outgoing Senior Official of the Philippines to BIMP-EAGA, noted that with connectivity being a major pillar in the development of BIMP-EAGA, “The new route would offer better service to the traveling public and open greater opportunities for trade, investment, and tourism with Western Mindanao as a growing regional gateway to the Philippines.”

Cebu Pacific flew 10.1 million passengers in the January to June period.