AirAsia Group will relocate its operations at Singapore Changi Airport from Terminal 1 to fully-automated Terminal 4 effective November 7.
AirAsia Singapore chief executive officer Logan Velaitham said to the New Strait Times that the move to the new state-of-the-art, fully-automated Terminal 4 for all flights departing and arriving in Singapore is in line with AirAsia’s vision of becoming a digital airline.
“This year, the focus in Singapore is to embrace Fast and Seamless Travel (FAST). We collaborated with Changi Airport Group (CAG) to automate and innovate our check-in and airport experience,” he said.
“Our ground staff have been upskilled into brand ambassadors for the airline, to assist guests with last-minute value-add services at check-in, such as buying travel insurance, inflight wi-fi or upgrading to Hot Seats,” he added.
At Terminal 4, AirAsia said it will deploy 19 check-in kiosks, 14 auto bag drop machines, two document check counters and two payment counters at Row 4, with group check-in services available at Row 5.
Guests will be able to check-in at home via web and mobile, print their bag tags at our self-service kiosks and drop their bags at the auto bag drop machines when they come to the airport, or proceed directly to the gate if they have no check-in baggage.
AirAsia said all of its flights scheduled for that day will arrive at and depart from Terminal 4.
Departing and arriving flight schedules will not be affected by the move, it added.
Guests departing from Terminal 4 are advised to arrive 3 hours before departure to ensure sufficient time to move through the new terminal. Guests can reach the terminal via taxi, private hire cars, bus and personal transportation. Those using MRT services will need to head to Terminal 2 arrival hall and take the free shuttle bus service that will ferry guests to Terminal 4. The shuttle bus will be available every 10 minutes for 24 hours a day, every day of the week.
T4 will serve both full-service and low cost carriers, and has an annual passenger movement capacity of 16 million. It officially opens its doors on October 31.
(Partial Source: New Strait Times)