Scoot Improves Service Offerings for Its Guests

low cost airlines, Singapore, Scoot

Singapore low-cost carrier Scoot, an affiliate of Singapore Airlines, introduced new digital functions for its app. as well aa better new self service facilities at Changi Airport. The airline also enables its customers to proceed with self-service check-in out of Singapore.

Scoot is investing heavily in taking on new digital innovations and developing products that better meet new travel trends. Member Portal Scoot introduced its first-ever member portal, Scoot Insider, which offers member-only benefits and an improved experience on the FlyScoot website. These include a Welcome discount voucher, faster bookings, member-exclusive and first-dibs on promotions, and more!

Scoot Insiders have the ability to save key and frequently-used details for themselves and their travel companions, and these details will be pre-populated during future bookings, saving time and effort. They can also view upcoming and past trips at a glance, manage existing bookings and store credit card details for faster payments. Scoot Insiders are also subscribed to an exclusive newsletter on the latest happenings at Scoot and upcoming promotions. Insiders with a KrisFlyer (the Singapore Airlines Group’s frequent flyer programme) account can sync both accounts and unlock the benefits of earning and using KrisFlyer miles.

Currently the Scoot Insider portal, which has over 150,000 members, is available in Singapore, Australia, India, the Philippines, Malaysia, Germany, Greece and Hong Kong, and is progressively launched in Korea, Indonesia, Thailand, China, Taiwan, Japan, and Vietnam.

Directly Earn and Redeem KrisFlyer Miles with Scoot KrisFlyer members can now directly earn a mile for every dollar spent on fares and selected add-ons, such as baggage and meals, when booking their Scoot flights on the FlyScoot website. KrisFlyer miles can also be redeemed on Scoot fares, taxes and selected add-ons. Upon login on the FlyScoot website, KrisFlyer profiles will be prepopulated for flight bookings and users can view upcoming and past trips at a glance, manage existing bookings and store credit card details for faster payments.

Since the introduction of Automatic Bag Drop (ABD) machines in July 2018, Scoot passengers departing from Singapore Changi Airport now have the option to experience end-to-end self-servicing at the airport for a faster, more streamlined check-in process for their flights. From collection of boarding passes and bag tags, to dropping off their checked luggage, customers can make use of the 24 self-service check-in kiosks (SSKs) and 8 ABD machines located at the Scoot check-in rows at Terminal 2.

More than half of Scoot’s customers now opt to use the SSKs, which allow check-in at their own convenience from 18 hours to 70 minutes before their scheduled flight departure.

Guests without checked baggage or document check requirements can also complete their check-in online and print their boarding passes at home to take advantage of Scoot’s special Scoot-to-Gate service, skipping airport check-in entirely and heading straight to departure immigration. Flights departing from Singapore as well as Berlin are currently eligible for Web Check-in, which is available from 72 hours to 1 hour before scheduled flight departure. There are plans to extend Web Check-in to more countries across the Scoot network by next year, subject to regulatory approval.

Scoot Takes Care of Your e-Visa Needs An electronic visa (e-visa) application platform has been integrated within the FlyScoot website to dynamically offer within the flight booking process, depending on customers’ nationality and booked destinations, any applicable e-visas and their costs. Customers can then apply for the e-visas on the spot, or any time after they make their booking. This saves travellers the hassle of having to identify whether they require a visa, and provides a streamlined, user-friendly option to conveniently take care of their travel requirements.

Powered by online visa provider Oevisa, the service features a simple application form, fast approval typically within one to three business days, easy visa retrieval and dedicated 24-hour support on email, Live Chat, Whatsapp, WeChat, and Facebook Messenger.

Scoot’s e-visa application service has successfully processed almost 20,000 e-visas to date, most of which are for travel to Australia. It currently facilitates applications for e-visas to Australia, India, Malaysia, United States and Vietnam, and more e-visa types such as the Australian e600 Visitor Visa and other destinations will be progressively added. By end-2018, applicants will be able to choose expedited options for faster e-visa processing during their flight booking, and even apply for urgent evisas during Web Check-in.

Current e-Visas available: • Australia: Electronic Travel Authority (ETA) visa • India: e-Tourist Visa, e-Business Visa & e-Medical Visa • Malaysia: single-entry eVISA • United States: ESTA • Vietnam: Tourist eVisa

Better Protection Tailored to passengers’ needs, Scoot has partnered AXA Travel Insurance to introduce Scootsurance, a comprehensive travel insurance that can be conveniently purchased anytime from the FlyScoot website, whether during or after flight booking. Designed to create better value and meet the needs of customers before, during and after their trip, Scootsurance aims to provide customers with hassle-free travel and peace of mind. Guests are covered via a comprehensive range of benefits.