Dusit Communicates Over its Policy During the Crisis

Dusit, Thailand, accommodation

(Photo: Bangkok Post)

As international guests feel unsecured to come to Thailand, Dusit International Group CEO Suphajee Suthumpun reassured that the hotel company does its best to ensure the safety and well being of the travellers.

As the world continues to deal with the ongoing coronavirus situation, Dusit International Group CEO Suphajee Suthumpun reaffirmed Dusit commitment to take all measures necessary to ensure the safety and well-being of guests at each of Dusit distinctive properties.

“For your peace of mind, we have enhanced our already high standards of cleanliness to ensure hygiene excellence across our entire operations, and we are following all international health and safety guidelines to protect you without impacting the quality of your stay,” she told.

“We understand that this dynamic situation brings with it much uncertainty and stress – especially if you are unable to travel due to flight restrictions and travel advisories. And while our hotels offer safe and clean environments for you to experience and enjoy, we know your plans may have to change, and you may be unable to stay with us as intended,” she added

Mrs Suthumpun confirmed that Dusit International is waiving cancellation fees on all direct bookings made via dusit.com or directly at the group properties for stays through 31 December 2020. “We hope this gives you the flexibility you need to rearrange your travel plans if necessary. Otherwise, you can still expect to enjoy our renowned Thai-inspired gracious hospitality as usual,” she highlighted.

For guest who booked through a travel agent or third party, they will need to contact directly their supplier to learn about their cancellation policies, which may differ from our own.

“We greatly appreciate your trust and confidence in our global offerings, and we look forward to welcoming you to experience our caring, warm and attentive service – and your exclusive Dusit Gold benefits soon,” added Dusit International CEO.