Converting Unused or Remaining Ticket Value into Vouchers with Philippine Airlines

Philippine Airlines offers an option to convert their unused ticket or remaining value into a travel voucher available within a year’s time. A good option for passengers confronted with the uncertainties of fluctuating timetables due to the COVID-19 pandemics. 

MyPAL Travel Voucher is an easy option offered by Philippine Airlines to prolonge the validity of tickets on trips which have probably been cancelled due to the lockdown of countries, regions or cities or just the closure of borders. The option is a comfortable alternative for passengers who have a confirmed Philippine Airlines ticket. They can convert the unused value of their ticket to a myPAL Travel Voucher.

For passengers travelling from 15 March to 30 April 2020 or affected by COVID-19 disruptions are entitled to submit their request even AFTER the expiry date of the flight. If they are implementing voluntary changes (initially travelling 1 May 2020 onwards, ticketed on or before 31 March 2020), the request must be submitted within seven days before departure.

Conversion of the ticket into a MyPAL Travel Voucher must be done via the following hotlines numbers: For tickets booked through Philippine Airlines Website, Mobile App, Ticket Office or Reservations Hotline, travellers can visit their nearest PAL Ticket Office or contact the hotlines 24/7 RESERVATIONS HOTLINE at (+632) 8855 8888; while in North America, the toll-free hotlines to be used are 1-800-I-FLY-PAL or 1-800-435-9725. Travellers who booked through an agency must contact their travel agent. The Travel Voucher is valid for one year for the travel period of up to 12 months forward and can also be used to purchase new PAL tickets or PAL Travel Extra services.

Some rules are applied to the use of MyPAL Travel Voucher. A maximum of two (2) myPAL Travel Vouchers can be used in a single   transaction. The voucher can be used to entirely or partially pay for a new trip. The myPAL Travel Voucher is non-transferable.

With the lifting of the 72-hour limit on overseas flights from Luzon, Philippine Airlines is offering limited international services to and from Manila from 21 March to 1 April 2020, in response to the Philippine Government’s call to help Filipinos and foreign tourists to return home.

The airline flies on weekly frequencies to Bangkok and Manila in ASEAN, to Tokyo, to Brisbane and Sydney as well as to Los Angeles, New York and San Francisco.